I am so happy that I have the opportunity to share how pleased I am with my agent Susan. She never leaves me hanging without a complete and very thorough explanation to any question I might have. She listens.  

  At 61, I met Susan in 2016 during her presentation on Medicare, which I attended with a coworker and my 66-year-old sister-in-law, Vickie. Vickie was planning to retire and needed a prescription drug plan for her cancer treatments. Susan's thoroughness and helpfulness convinced me to seek out her assistance in choosing plans for Vickie, my husband Steve, and myself. When my husband turned 65 in 2021, Susan helped us with the seamless setup process. After I retired in August 2020, she assisted me in signing up with Humana by October 2021. She went above and beyond to ensure we understood all the benefits. Susan has been a wonderful help and advocate, assisting me with insurance and Primary Care Clinic issues. Despite some challenges, she has always been there to support and resolve issues. I have referred Susan to my family and will continue to do so. I have the utmost confidence in her ability to find the best coverage and advocate for her clients. Thank you, Susan, for all you do and have done for us through this journey.  

  I've worked with Susan Hanson for over four years to navigate Medicare. She's incredibly knowledgeable, patient, and kind, always treating me with respect despite my brain injury requiring repeated explanations. Recently, she resolved issues with my OTC insurance card and ensured I received a benefit I was entitled to. Susan is an exemplary insurance agent, and I highly recommend her to friends and family, who also speak highly of her.